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Frequently Asked Questions

Have a question? Chances are someone else has had the same question!

If you don't find the answer to your questions here, feel free to email us! We're here to help! 

What happens if another pandemic or emergency hits and I can't have my event on the scheduled date?

In the event anything like the COVID-19 pandemic shuts everything down again, we are fully prepared to work with our clients to find an available date to reschedule. Your retainer fee and any payments you've made to-date will be applied to your new date with no fees or penalties. 

Do you offer wedding packages?

While we will no longer host weddings after June 2023, we are happy to offer recommendations!

Why do I need Event Liability Insurance?

Encore Events has insurance that covers the employees and property. However, clients and their guests do not fall under this coverage. We require event liability insurance from our clients so that if any damages, injuries, or worse occur during your event, you and your guests are covered. 

What happens if it rains during my event?

Good news! If it rains (or is windy, or is chillier than expected), you're covered! Our Sunset Pavilion has side walls that can be pulled down to help shelter you and your guests. You and your guests can remain comfortable and dry while still being able to enjoy the scenery from the shelter of the pavilion.

Is there sales tax on my rental?

The state of Kentucky requires tax on certain goods and services and property rental falls under that category. No worries about surprise fees, though! Sales tax is already figured into rental fee! All fees will be clearly outlined in each of your invoices. 

Are you pet friendly?

Yes! We understand some guests may be traveling from out of town and want to bring their pets with them. Pets must be leashed and with the owner/pet-sitter or in a crate at all times. Damages and messes incurred by pets will be deducted from your Cleaning & Damages Deposit. Any "business" done by pets MUST be cleaned up immediately. No pets are allowed inside. 

Is there parking on the property?

Absolutely! Just over the hill from Sunset Pavilion at the base of Burdette Knob, our parking area can accommodate a 200 guest wedding (reasonably). Arrangements can also be made for additional parking if needed.

No overnight parking is permitted.

Do you have a preferred vendor list or can I use my own vendors?

While we are always happy to recommend vendors with whom we've worked, you are welcome to use any caterer, photographer, etc. you like. All vendors must adhere to the venue's rules and regulations.

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